Shipping policy

Last Updated: June 2026

Thank you for shopping with The EX.

All products available on The EX are made-to-order and printed specifically after an order is placed. As a result, order processing and shipping timelines may differ from traditional ready-stock products.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

All orders are processed after successful payment confirmation.

Most orders are processed and dispatched within 2–3 business days. During periods of high demand, promotional sales, holidays, operational delays, quality control checks, or unforeseen circumstances, processing may take additional time.

Orders are not shipped on Sundays or public holidays.

2. Estimated Delivery Time

Once dispatched, delivery timelines may vary depending on the destination, courier availability, and shipping method selected.

Estimated delivery timelines are:

• Domestic Orders (India): 2–7 business days

• Remote & Non-Serviceable Locations: 3–15 business days

• International Orders: 6–15 business days (where applicable)

Delivery timelines are estimates only and are not guaranteed.

3. Shipping Charges

Shipping charges are calculated based on factors including product weight, destination, courier availability, shipping method, packaging requirements, and applicable taxes.

Shipping charges will be displayed during checkout before payment confirmation.

The EX reserves the right to revise shipping charges without prior notice in response to changes in courier, logistics, packaging, fuel, operational, or governmental costs.

4. Cash on Delivery (COD)

Cash on Delivery may be available for selected serviceable locations.

The EX reserves the right to disable Cash on Delivery for certain products, pin codes, customers, order values, regions, or high-risk orders without prior notice.

Additional COD handling charges may apply where applicable.

5. Order Tracking

Once your order has been shipped, tracking details will be shared through the registered email address, phone number, or order tracking page.

Tracking information may take up to 24–48 hours to become active after dispatch.

6. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

• Courier operational delays

• Weather conditions

• Public holidays

• Natural disasters

• Government restrictions

• Transportation disruptions

• High seasonal order volumes

Such delays shall not be considered grounds for cancellation, refund, or compensation.

7. Incorrect Address & Failed Deliveries

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

If an order cannot be delivered due to:

• Incorrect or incomplete address

• Customer unavailable during delivery attempts

• Customer refusal to accept delivery

• Failure to respond to courier communication

the shipment may be returned to origin (RTO).

The EX shall not be responsible for delays, losses, or additional charges arising from incorrect shipping information provided by the customer.

8. Return-to-Origin (RTO) Orders

If an order is returned to origin due to customer-related delivery issues, the customer may be required to pay applicable reshipping charges before the order can be dispatched again.

Original shipping charges, return shipping charges, handling fees, operational expenses, and other associated costs may be deducted where applicable.

Refunds are generally not available for orders marked as Return-to-Origin (RTO).

9. Lost Shipments

If a shipment is officially confirmed as lost by the courier partner, The EX will review the case and may provide a replacement or refund at its sole discretion.

Claims regarding lost shipments must be reported within a reasonable period after the expected delivery date.

10. Multiple Package Shipments

Orders containing multiple products may be shipped separately depending on inventory availability, production timelines, packaging requirements, or fulfillment center operations.

Customers may receive separate tracking updates for different items within the same order.

11. International Shipping

For international orders, customers are solely responsible for any customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

The EX has no control over such charges and cannot estimate or guarantee the amount that may be charged by customs authorities.

12. Contact Information

For shipping-related questions or support, please contact us:

Email: support@the-ex.in

The EX reserves the right to modify, update, or amend this Shipping Policy at any time without prior notice.